How much does shipping cost?
Standard shipping is always free! However, prior to confirming your order, you’ll be able to select expedited delivery options and review the prices for each option.
When will my order arrive?
We work to fulfill our orders as promptly as possible. Our warehouse begins processing your order within one to four business days after it is submitted. Keep in mind that packages aren’t transported over weekends or local public holidays.
Please note that our expected timeframes are estimates and can vary due to factors outside of Imperio’s, and the courier’s, control.
Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.
We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.
Will I be able to track my order?
Yes! You will receive a tracking number once your order has been dispatched from our warehouse.
What if my bracelet gets damaged during delivery?
Please carefully examine your package as soon as it arrives. If any of your ordered products are damaged (whether visible or hidden) during transport, please report the damage to the carrier within 7 days. Transportation damage must also be reported to Imperio Denmark within 7 days of receiving your order.
From where are orders shipped?
All of the orders are being shipped from Europe, Lithuania.
We do not make partial shipments which means that we will wait to ship until all the products you ordered are available. Unfortunately, we are not able to facilitate customers picking up their orders directly.